Delivery Policy

ADVANCE ORDERS, CUT-OFF TIME AND NOTIFICATIONS

We accept advance orders from 1 month up to 1 day prior to your delivery date. Orders placed on the day will still be accepted, subject to the availability of stock (best to send us a message on our Instagram page). Please contact our Chewsarap Instagram page for on the day bulk orders. Please note that some items, may be on a pre-order basis. It is best to order these items in advance. Please select your preferred delivery date and time upon check-out. You will receive a text confirmation after placing your order. We may call or text you directly, if necessary. You will also be notified via text if your order has been dispatched for delivery.

AREA OF COVERAGE AND FEES

We may receive online orders any time of the day for delivery to Metro Manila cities and Rizal up to a 30km distance from our restaurant. Delivery fees will be calculated upon check-out before proceeding to payment. Delivery fees may range from P100 to P350 depending on the distance of your location from the restaurant. Please note that distance may affect the quality of the food due to longer delivery time. If your location is not covered by our delivery area, please contact us through our cellphone number (09271733899) or via the Chewsarap Instagram page.

POSSIBILITY OF DELAYS



The delivery time you have chosen is the RELEASE time of your orders and does not take into account the distance of your delivery address. When selecting time slots, please note that peak hours, rainy weather, and holidays may affect delivery time due to volume of orders and heavier road traffic. We appreciate your understanding.
 
STORE/CURBSIDE PICK-UP OPTION

You may also choose to select the “Store Pick-Up” option and arrange to pick-up personally. If you need our staff to deliver your food to your car by the driveway, please indicate “Curbside Pick-Up” along with your vehicle type, color and plate number in the “Special Request” portion. For curbside pick-up, please call us on our cell phone number to inform us when you have arrived. There are no added fees with the Store Pick-Up option, including the curbside pick-up service.

PAYMENT

Payments may be made via BDO online bank transfer and G-cash. You can send the deposit slip via Viber to 09271733899 or to our Chewsarap Instagram page. In this case, your order is not confirmed until our staff directly contacts you and accepts your order.

We humbly ask for your patience and understanding as we work hard to fulfill each order safely and with care.